Saint Peter’s University Hospital receives Women’s Choice Award® for providing outstanding overall patient experience
Release date: 2/15/2017
Saint Peter’s University Hospital, a member of Saint Peter’s Healthcare System, has received the 2017 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women.
NEW BRUNSWICK, N.J. – Saint Peter’s University Hospital, a member of Saint Peter’s Healthcare System, has received the 2017 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women. This distinction is the only award that identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women. Saint Peter’s was also named a best hospital for patient experience in 2014.
“Congratulations on being named as an America’s best hospital again,” said Delia Passi, CEO and founder of WomenCertified®, home to the Women’s Choice Award, and former publisher of Working Woman and Working Mother magazines. “There is no greater honor than to know your hospital continues to be recognized as one of the best in the nation. Your commitment to delivering an exceptional patient experience is clearly demonstrated through your progressive leadership and an extraordinary team that shares your vision.”
“We always focus on exceptional patient care,” said Ronald C. Rak, JD, CEO of Saint Peter’s Healthcare System, the hospital’s parent company. “To be recognized as a top hospital for patient experience and a Women’s Choice Award recipient validates the work of our dedicated staff on behalf of women and all our patients.”
Being recognized as a hospital of choice among women represents the strongest and most important consumer message in today’s healthcare marketplace considering that women account for 90 percent of all healthcare decisions for themselves and their families (American Academy of Family Physicians). When patients have a highly engaged, positive experience with their hospital, it’s a win-win situation. Hospital reputation is everything, according to a study by the National Research Corp. Market Insights Survey, the largest healthcare consumer survey in the United States.
The America’s 100 Best Hospitals scoring process is unique in that it is the only national list that focuses on female patient satisfaction. The process begins with scores derived for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score takes a subset of the questions HCAHPS uses that research and experience shows are more important to women than to men. Weight is applied to each of those questions to adjust for relative importance to arrive at a numerical score. Additionally, scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The scoring is totally objective and uniform. The best 100 scores in each of the four size categories determine the America’s 100 Best Hospitals for Outstanding Patient Experience award winners. The four size categories include hospitals with up to 100 beds, 101-250 beds, 251-400 beds, and 401-plus beds. WomenCertified accepts absolutely no payment in exchange for placement on the list.
About Saint Peter’s University Hospital
Saint Peter’s University Hospital is a 478-bed acute-care teaching hospital sponsored by the Roman Catholic Diocese of Metuchen. Saint Peter’s is a state-designated children’s hospital and a regional perinatal center, and is a regional specialist in geriatrics, oncology, orthopedics, women’s services, and ambulatory care. The Children’s Hospital at Saint Peter’s University Hospital provides families with access to a full range of pediatric specialties, including pediatric cardiology through its affiliation with The Children’s Hospital of Philadelphia. Saint Peter’s is a sponsor of residency programs in obstetrics and gynecology, pediatrics and internal medicine, and is a major clinical affiliate with Rutgers University Biomedical and Health Sciences. Saint Peter’s also sponsors residency programs in radiology and orthopedic surgery. Visit Saint Peter's University Hospital for more information.